Delivery & Returns

DELIVERY POLICY

Since shipping costs are calculated based on the contents of your order and the location to which the order is shipping, shipping charges can only be provided once you begin the checkout process.

Important Notes:

  • Orders are usually packed and ready to ship in 1-2 business days.
  • Shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates.
  • Business days are Mondays through Fridays, excluding holidays.
  • Duties and taxes are set by the destination country. The amount of applicable duty and taxes will vary by country and will be determined during checkout.
  • International shipments will not ship until all items ordered become available. A pre-order item will be noted with its available promise date on the product page.
  • Please note: Due to shipping regulations, not all items on the site can be shipped internationally.

RETURNS AND REFUND POLICY

We will only accept returns for items that have not been used. Must be in the original condition.

Any merchandise purchased in the outlet is returnable only to the outlet.

Upon receipt of returned goods Sharon Lee Inc. reserves the right to deny refund if the merchandise does not meet return policy requirements.

Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.